Diffuser Troubleshooting Request

* Required

Email address *

Order number

Don't know your order number? Find it in your account →

What issue are you experiencing? *

Describe the issue in detail *

Tell us about your setup

What diffuser model do you have? *

How long have you had the diffuser?

Tell us about what you've tried

Which steps have you tried?

Select all that apply.

Confirmed the oil bottle seal is fully removed Tightened the oil bottle and diffuser head Tested the outlet with another device Confirmed I'm using the original adapter Checked the V3 preset schedules (V3 only) Ran a clean cycle with the Diffuser Cleaner Inspected the power cord and pipette for damage Adjusted the intensity setting Tested with a different fragrance oil

Attach a video or photo (strongly recommended)

Up to 5 files. Images up to 20 MB each, videos up to 500 MB each. JPEG, PNG, WebP, GIF, MP4, or MOV.

We'll reply within 1–2 business days.

Shop

Premium Fragrances

Non-toxic

Cruelty-free

Sephora Clean

Pet Safe

We've got it.