Last updated April 29, 2026  · Returns & Exchanges

Damaged or Defective Item

If something arrived damaged or is not performing as expected, a return may not be necessary.

Fragrance oils

Submit an Order Issue Report and our team will take it from there. No return needed in most cases.

Diffusers

Please go through our Diffuser Troubleshooting guide first. Most issues are resolved quickly without needing to ship anything back.

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