Last updated March 15, 2026  · Subscriptions

Payment failing

If your subscription payment was declined, update your payment method to keep your Luxe membership active.

Common reasons payments fail Update your payment method Payment still failing?

Common reasons payments fail

Subscription payments may be declined for several reasons:

  • Expired or cancelled credit or debit card
  • Insufficient funds at the time of billing
  • Updated billing address that does not match your card on file
  • Bank fraud protection blocking recurring charges
  • Card limit reached for the billing period
Note

We automatically retry failed payments over several days. Update your payment method as soon as possible to avoid a gap in your subscription.

Update your payment method

  1. Log in to your customer portal at aurahouse.com/account.
  2. Navigate to your active Luxe subscription.
  3. Select Payment method and enter your updated card details.
  4. Save your changes. We will retry the charge automatically.

If your bank blocked the charge, contact them to authorize recurring payments from Aura House before updating your card.

Payment still failing?

If you have updated your payment method and charges are still declining, contact our support team at support@aurahouse.com or call 1-855-448-3864. Include your account email so we can review your billing history.

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How do I use the customer portal? How do I cancel my subscription?

Still need help?

Subscription questions? We are here to help manage your Luxe membership.

Available Mon–Fri 9AM–6PM
Call Support at 1-855-448-3864
Text us at 1-855-448-3864 SUPPORT@AURAHOUSE.COM