If your package has not arrived, here are a few things to check:

1. Check your tracking via the link in your shipping confirmation
2. Check around your property — packages are sometimes left in unexpected spots
3. Contact us if it has been more than 10 business days from ship date

You can file a claim directly at claims.route.com or contact us and we will file it on your behalf.

We will send a replacement right away. No need to wait and wonder.