If your package has not arrived, here are a few things to check:

1. Check your tracking via the link in your shipping confirmation
2. Check around your property — packages are sometimes left in unexpected spots
3. Contact us if it has been more than 10 business days from ship date

Every Aura House order is covered against loss, theft, or damage in transit. Just report the issue and our team will send a replacement or refund.

We will send a replacement right away. No need to wait and wonder.